FAQ's

Leisurecraft-Tewkesbury FAQ's

Q1: Do Leisurecraft-Tewkesbury have any stand-alone shops?

A: We owned a retail outlet in Tewkesbury which opened in 1986.  Do to the downturn with High Street shopping, we then started to present at public exhibitions across the UK & Ireland.

Leisurecraft-Tewkesbury is an Online Store, which means you can shop with us 24 hours a day, 7 days a week, from all over the world and you don't even have to carry your own shopping home, because we deliver it to your front door!

SIGNING UP/ MY ACCOUNT

Q2: Do I need to sign up in order to shop?

A: NO BUT Setting up an account makes it easier for us and for you.  It will allow you to order without having to fill out your details every time you shop with us.  You will also receive some benefits such regular newsletters and better yet ,exclusive discounts and offers from time to time.

You can set up an account before you start shopping or alternatively you can add any items you like to the shopping bag and create an account at the checkout.

Q3: How do I sign up for the LeisureCraft-Tewkesbury Newsletter?

A: The easiest way to sign up for our Newsletter is to Create an Account.  You will not have to purchase anything at the time; this will just give you a head start when you do.  Alternatively, you can enter your eMail address under the Newsletter section on our home page.

Q4: How do I change my details?

A: Once you have set up an account you can log into 'My Account' at anytime to change your eMail, password and delivery details.

PAYMENT

Q5: What payment methods do you accept?

A: We accept the following major credit and debit cards; Visa and MasterCard.

Q6: What Currencies do you Accept?

A: Tewkesbury-Tewkesbury currently only accepts Pound Sterling.

Q7: When Will I Be Charged?

A: If your card has been authorised, payment will be taken immediately.  You will receive an eMail confirming your order has been successful.

In the event that your card has not been authorised for payment, payment will not be taken, and we will eMail you to let you know why your bankcard or issuer could not authorise the payment.  Do not worry at this stage since there is usually something simple that can be done to fix this.

ORDERS

Q8: How do I Make an Order?

A: To make an order you can browse through the online shop and select the item(s) you wish to purchase.  You then add the item to your shopping cart.

To complete the order, go to the checkout area where you can pay for your item(s).  If you are a registered user and are logged in, you will go straight to the payments section.  If you are a new user, you will have to register and you will then be re-directed to the payment section.

Q9: How Much does Postage & Packaging Cost?

A: For our UK deliveries we have five pricing options:

£00.00   to  £19.99  =  £2.00
£20.00   to  £34.99  =   £3.50
£35.00   to  £59.99  =   £4.00
£60.00  to   £75.99  =   £7.00
£76.00  to   £99.99  =   £8.00
£100.00    to   £300.00  = £14.00
£300.01    to    £1000.00 =  £30.00

For our International deliveries, we charge cost price.  Please use the Enquiry Form about International Postage.

DELIVERY

Q10: Where Do you Deliver?

A: You can find out if we deliver to your Country by referring to our list of International Countries Below we deliver.  If your Country is not on our list, we apologise but cannot delivery to you at the moment.

Q11: Do I Need to Sign on Delivery?

A: No, deliveries do not require a signature unless you have ordered a Presentation Box.  If there is no one available to sign, Royal Mail will take your package to the nearest Post Office and will provide you with details on how to collect it.

Q12: Which carrier will deliver my order?

A: We use Royal Mail for all deliveries.

Q13: What delivery options do you provide?

A: We offer two delivery options for our UK clients.  First Class option which takes 2-3 working days and Next Day (Signed For) Service for Presentation Boxes, where you will receive your item(s) the next day between 9am and 1pm providing the order is made before 4pm.

For our International and EU clients, we only offer one option that is Recorded Delivery (AirSure) and takes up to 10 working days.

RETURNS POLICY

Q14: How do I return an item?

A. In addition to the Distance Selling Regulations, you can return any item within 28 days of receipt for a refund of that item or to exchange it for a different colour.

For returns made outside the Distance Selling Regulations, we will refund the monetary value of the goods returned to us, at the price you purchased them.

In all cases, the items returned must be in their original condition, which includes any packaging.  For example, Material Packs should be unopened and threads not damaged/bent or frayed and are to be returned along with the original packaging.  All goods will be inspected on return.

The goods are your responsibility until they reach our Warehouse.  Please ensure you package your return to prevent any damage to the items or boxes.  We are not responsible for any items that are returned to us in error.

We recommend you use a postal service that insures you for the value of the goods you are returning.

You must notify us online one before you make a return.  You can do this by:

  • Log into the LeisureCraft-Tewkesbury website.
  • Click 'Contact' on the top menu option.
  • Complete the information on this page and click the 'Continue' button.

Your return will then be logged online.

  • Repack the item in the same condition it was in when received.
  • Once you have contacted us, you will receive an eMail with our return address.

 You then need to return the package to a Post Office counter.  Remember to obtain and keep a certificate of postage from the Post Office since this will act as your proof of delivery.

EU & REST OF THE WORLD CLIENTS: In order to make a return please follow our Returns Procedure (Q14) but you will have to pay for the returns cost yourself.

Q15: What do I do if I receive the wrong item?

A: In the unlikely event that we send you the wrong item please forgive us!
Please contact us via our Contact Form and give us the following details:

  • Order number
  • Product code or name
  • Details of the fault
  • Whether you would like to refund or exchange the item(s)

Q16: How do I know if you have received my return?

A: As soon as we receive your return we will eMail you to inform you.  Remember to follow our returns policy carefully and to keep the receipt from the Post Office as proof of postage.
If we have not replied to you within 10 days, of you sending your item back please contact us using our Contact Form stating 'return' as your enquiry reason and we will look into the matter for you.

Q17: When will I receive my refund?

A: We will process your refund within 2 days of receiving your returned parcel.  We will send you an eMail to inform you that we have received it and that we are processing your refund.  Please make sure you clearly follow our Returns Policy (Q14).

After you have received your eMail, please allow up to 10 working days for the refund to be credited back to your account.  This is something we have no control over and is up to your bank or card provider.  Your refund will be credited back to the same account you used to make the payment with.

Q18: What is the best way to contact you?

A: As an online retailer, we find it more efficient and effective if you contact us by eMail rather than by phone using our Contact Form.  We aim to answer all enquires within an hour of them being sent so we can provide the best possible service to you.

Q19: Do you Supply Wholesale?

A: For wholesale enquires please contact us using our Contact Form with your request.

Q20: I would like some more information on a product on the site

A: We aim to provide as much information on each style as possible including content and product descriptions.  However, if you require more information on a product please contact us using our Contact Form with your request and we will do our best to get back to you as soon as possible.

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